Privacy Policy

This Privacy Policy describes how Two Birds Solutions ("Company," "we," "us," or "our") collects, uses, and shares information about you when you interact with our services, website, or communications.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, mailing address, and other contact details you provide voluntarily.
• Business Information: Company name, job title, and professional contact details.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Records of communications you have with us, including emails, text messages, and call logs.
• Transaction Data: Details about services requested or purchased and transaction history.

2. How We Use Your Information

We use the information we collect to:

• Communicate with you about our marketing and consulting services, offers, and updates.
• Send appointment reminders, follow-up messages, and service notifications.
• Respond to inquiries and provide client support.
• Process transactions and fulfill service agreements.
• Improve our website, services, and marketing efforts.
• Comply with applicable laws and regulations.

3. SMS / Text Message Communications

By providing your phone number and opting in to receive text messages from Two Birds Solutions, you consent to receive recurring SMS and MMS messages including, but not limited to, appointment reminders, follow-ups, promotional offers, and general business communications.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance or contact us at [email protected].
• We do not sell or share your phone number with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., CRM platforms, email/SMS delivery services), subject to confidentiality agreements.
• Legal Compliance: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our company or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at: [email protected]

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser, though disabling cookies may affect the functionality of our site.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the effective date at the top of this document. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Two Birds Solutions
Canton, Ohio
[email protected]
twobirdssolutions.co